EZPZ Notary & Apostille · FAQs
Answers for every step of your document journey.
Explore the exact questions covered across our service pages—from choosing the right document path to apostille, federal processing, online consultation, and secure return.
General guidance
Start with the right route.
Common questions about apostilles, document review, originals, timing, translation, record retrieval, and delivery.
01What is an apostille, and how do I know if I need one?
An apostille is a certificate used to verify a public document for use in another country that participates in the Hague Apostille Convention. If the destination country is not a participant, authentication and embassy legalization may be required instead. Tell us where the document was issued and where it will be used, and we will identify the correct route.
02I'm not sure which service my document needs. Can you check it first?
Yes. Send us a clear photo or scan of the document and tell us the country where it will be presented. We will review the issuing authority, signature and document format, then explain whether you need notarization, an apostille, federal authentication, embassy legalization or another service.
03Do I need to send the original document?
It depends on the document and the authority that issued it. Some orders require the original or a certified copy, while others may qualify with a properly notarized copy or an eligible electronic record. We will confirm exactly what is required before you send anything.
04How long does the process take?
Processing times vary depending on the services you need and current government processing times. If you're working with a deadline, let us know—we'll recommend the fastest available option for your order.
05Do you offer expedited or same-day processing?
Expedited options are available for eligible services and orders. Same-day handling may be possible in some situations, but government and embassy timelines cannot always be accelerated. Share your deadline with us and we will recommend the fastest realistic option.
06Can you notarize my document and obtain the apostille too?
Yes, for eligible documents we can coordinate notarization and the required apostille or authentication as one order. We will review the requirements before arranging notarization. If you are unsure what your document needs, an online consultation can help clarify the next steps.
07Can you handle an FBI background check apostille?
Yes. We coordinate federal apostille or authentication for eligible FBI Identity History Summary results. We can also explain the acceptable document format and coordinate certified translation and return delivery when those services are needed.
08Do you provide certified translations?
Yes. We can coordinate certified translations alongside your apostille service to keep the complete process in one place. Tell us the language pair and where the translated document will be submitted so we can confirm the appropriate format.
09Can you retrieve a birth, marriage or other public record for me?
We can assist with obtaining eligible certified U.S. records when the issuing jurisdiction permits third-party retrieval. Availability and authorization requirements vary by record type and location, so we will confirm the available options after reviewing your request.
10Can you ship my completed documents internationally?
Yes. We offer secure domestic and international delivery options for completed documents. Available carriers, tracking and delivery times depend on the destination and the return method selected for your order.
How it works
Know what happens next.
From the first document review through payment, submission, turnaround, and international return.
01Do I need to know which service I need?
No. Tell us what document you have, where it needs to be used, and what you are trying to accomplish. We will review the information and explain the appropriate starting point.
02When do I pay?
No payment is required until an EZPZ facilitator reviews your submission and confirms the recommended services, pricing, and estimated turnaround time.
03How do I send my documents?
Start by uploading a readable copy through the online request form. Depending on the service, original documents may later be submitted by mail, email, scheduled notarization, or arranged pickup.
04How long will the process take?
Timing depends on the document, issuing authority, destination, and services involved. We provide an estimated turnaround after reviewing your request. Expedited or same/next-day options may be available for eligible services.
05Can you return documents internationally?
Yes. International delivery through DHL is available, along with domestic options such as USPS, FedEx, and UPS. Available methods and costs are confirmed with your quote, and tracking is provided.
06Can EZPZ provide legal advice?
No. EZPZ Notary & Apostille is not a law firm, and we cannot provide legal advice or draft legal documents. We can explain our document services and the procedural requirements connected to your request.
Our services
Choose the service that fits.
Clear distinctions between apostille, legalization, notarization, translation, record retrieval, and delivery.
01What is the difference between an apostille and legalization?
An apostille is generally used for Hague Convention destinations. Non-Hague destinations may require additional authentication and embassy or consular legalization.
02Should I book an online consultation or mobile notarization?
An online consultation is a conversation about your questions, service options, and preparation; documents are not notarized during it. Mobile notarization is an in-person appointment at an agreed Arizona location. If you are unsure what you need, start with a consultation.
03Can translation be coordinated with an apostille?
Yes. Certified translation may be coordinated with notarization, apostille, authentication, or legalization when the receiving authority requires it.
04Can EZPZ obtain the document before processing it?
For eligible U.S. public records, EZPZ can help obtain a certified copy from the appropriate issuing office and then coordinate related services.
05Can completed documents be shipped internationally?
International delivery can be arranged through available tracked carrier options, including DHL. Timing and availability depend on the destination and request.
Federal documents
FBI background check.
Federal apostille and authentication guidance for an FBI Identity History Summary and its international use.
01What is an FBI Identity History Summary?
It is the record the FBI provides in response to a fingerprint-based identity history request. It may show information tied to fingerprint submissions or confirm that no identity history was found. It is often requested for immigration, residency, employment, licensing, or citizenship matters outside the United States.
02Do I need an apostille for my FBI background check?
That depends on where the document will be used and what the receiving authority requested. A Hague Convention destination will commonly ask for a federal apostille. A non-Hague destination may require a federal authentication certificate followed by additional embassy or consular steps. EZPZ checks the destination before recommending the route.
03Is an FBI report apostilled by a state or by the federal government?
An FBI background check is a federal document, so it follows the federal apostille or authentication process—not the usual secretary-of-state process used for many state and local documents. The original FBI document should not be notarized simply to send it through a state-level route.
04What if my destination country is not part of the Hague Convention?
Your document may need a federal authentication certificate instead of an apostille. Depending on the country, the destination embassy or consulate may also require legalization. Tell us the country and the purpose of the document so we can map the appropriate sequence.
05Do I need new fingerprints to request an FBI report?
A new FBI Identity History Summary request requires a current fingerprint submission. The available collection and submission options depend on your location and the request method. EZPZ can help you understand the next step before your document enters the apostille process.
06Can EZPZ help if I already have my FBI report?
Yes. Send the report for review and tell us where it will be used. If the document is suitable for the requested service, we can begin with the federal apostille or authentication stage and coordinate any translation and return delivery you need.
07Will I need a certified translation?
Translation requirements are set by the receiving authority. If a translation is required, EZPZ can coordinate certified translation alongside the document service so the pieces stay organized within one process.
08How long does the complete process take?
Timing varies based on whether you already have the FBI report, current government processing, the destination country, translation, legalization, and delivery. Share your deadline when requesting a quote and we will explain the available service options—without promising a timeline the issuing authorities do not control.
09Can you return completed documents outside the United States?
Yes. Domestic and international return delivery can be coordinated for completed documents. Provide the destination when you request a quote so the team can confirm the available delivery method and price.
10What information should I send for an accurate quote?
Tell us the destination country, why the document is being requested, your deadline, whether you already have the FBI report, and whether you may need translation or international delivery. Those details help us recommend the right service path and prepare a clearer quote.
Business records
Corporate documents.
Requirements for certified business records, privately signed documents, apostille, legalization, and translation.
01Which corporate documents can be apostilled?
Common examples include certificates of good standing or status, certified articles of incorporation, amendments, mergers, dissolutions, bylaws, corporate resolutions, powers of attorney, incumbency documents, agreements, commercial invoices and company declarations. Eligibility depends on who issued or signed the record, its current format and where it will be used.
02Do I need a certified copy, or will a regular copy work?
A state-filed corporate record usually needs an eligible certified copy from the office that maintains the record. A basic download, office copy or photocopy may not qualify. Send us a clear scan first; we will identify whether the version you have can be processed or whether a new certified copy is needed.
03Does my corporate document need to be notarized first?
It depends on the record. A certified document issued by a state office generally follows the public-official route and should not be notarized simply to replace official certification. Privately signed company documents—such as certain resolutions, powers of attorney or declarations—may require a properly completed notarization. We review the document before recommending either route.
04Which state should issue the apostille?
For a state-issued or state-certified corporate record, the apostille normally comes from the state that issued or certified it. For a privately signed and notarized corporate document, the route is generally tied to the notary’s commission and the state where the notarial act was completed. The company’s current address alone does not determine the authority.
05What if the destination country is not part of the Hague Convention?
An apostille is used for a Hague Convention destination. A non-Hague destination may require a different authentication and legalization sequence, potentially involving additional government or consular steps. Tell us the exact destination country and receiving institution so we can map the correct route before processing begins.
06Does an apostille verify the company or the document’s contents?
No. An apostille authenticates the signature and capacity of the public official or notary connected to the document and, when applicable, the seal or stamp. It does not confirm that every statement in the corporate record is true, approve the transaction or determine the document’s legal effect in the destination country.
07Can a scan or downloaded corporate record be apostilled?
A scan is useful for our initial review, but it is not always the version an authority can authenticate. Many state routes require an original notarized document or an eligible certified record rather than a plain photocopy. Electronic acceptance also varies by authority, so we confirm the required format before you ship or re-order anything.
08Will my corporate documents need a certified translation?
That depends on the receiving country and the organization requesting the documents. Some recipients accept the English record with its apostille; others require a professional or certified translation and may specify when it must be completed. Confirm the recipient’s language requirement early so the translation follows the correct sequence.
09How long does a corporate document apostille take?
Timing depends on the issuing state, whether a certified copy or notarization is still needed, the government authority, the destination route and return shipping. Non-Hague legalization can add steps. Share your deadline at the start and we will explain the realistic route and available handling options before you commit.
10What does EZPZ need to review my corporate document?
Send a clear scan or photo, the exact document name, the state or authority that issued it, the destination country and your deadline. If you know whether the document is an original, certified copy or notarized record, include that too. We will use those details to identify the route and tell you what is needed next.
Vital records
Marriage certificate.
Answers about certified copies, physical documents, issuing states, international routes, and translation.
01Do I need a marriage license or marriage certificate?
A marriage license authorizes the marriage, while the completed and recorded marriage record is generally the version requested for official or international use. Terminology varies by jurisdiction, so we review the document itself.
02Can a photocopy of my marriage certificate be apostilled?
Generally, no. For an Arizona marriage record, the apostille is normally attached to a physical certified copy issued by the government office. After reviewing your scan, EZPZ will confirm whether you should mail or deliver that certified copy—or whether record retrieval can be coordinated.
03Do I need to ship my original marriage certificate?
If apostille or legalization requires the physical certified copy, yes—but only after EZPZ reviews your scan and confirms the document is suitable. You are usually sending an official certified copy from the issuing office, not an irreplaceable keepsake. If EZPZ retrieves the certified copy directly, you may not need to ship one.
04Which state issues the apostille?
A state-issued marriage record is generally authenticated by the competent authority in the state where the record was issued—not simply the state where you currently live.
05What if the destination is not a Hague Convention country?
The document may require authentication and additional embassy or consular legalization instead of a standard apostille. We confirm the destination before processing begins.
06Can EZPZ provide a certified translation?
Yes. When the receiving authority requires another language, certified translation can be coordinated as part of the request after the document and language requirements are reviewed.
07How long will the process take?
Timing depends on the document’s current condition, issuing state, destination, and any retrieval or legalization steps. Expedited and same/next-day options may be available for eligible Arizona requests after review.
Online appointment
Online consultation.
Answers for anyone who is unsure which service they need, what to prepare, or where to begin.
01What is an online consultation?
An online consultation is a conversation with EZPZ to discuss your document questions, understand our services, and clarify your next steps. It is designed for people who are unsure what they need or how to prepare. Documents are not notarized during this appointment.
02Who should book an online consultation?
Book a consultation if you are unsure which service to request, have received unfamiliar document instructions, or want to understand what to prepare before arranging a service. You do not need to know the terminology before reaching out.
03Can I book if I do not have a document yet?
Yes. You can start with a question or explain what you have been asked to accomplish. If you have an email, checklist, or instructions from the receiving organization, keep those nearby for the conversation.
04What should I have ready for my consultation?
Have your document, if available, any instructions you received, and a list of your questions nearby. Mention your deadline and where the document will be used. Have your device and internet connection ready, and follow the joining instructions provided with your appointment confirmation.
05Will my document be notarized during the consultation?
No. The consultation is for discussing your needs, service information, and preparation. If notarization or another document service is needed, the appropriate service is arranged separately.
06Can you provide legal advice or choose a legal form for me?
No. EZPZ can explain its services and discuss preparation, but the consultation does not include legal advice, choosing legal forms, or drafting legal documents. Consult an attorney for questions about your legal rights or which legal document to use.
07How do I book an online consultation?
Use our online consultation scheduler to select an available appointment and complete the booking steps. Review the appointment details during scheduling and follow the joining instructions provided with your confirmation. If the fee or appointment length is unclear, contact EZPZ before booking.